Member Satisfaction is our #1 Concern.

Member feedback is important to a member-owned cooperative. Because face-to-face meetings with our members are limited, we conduct member satisfaction surveys each month. The short telephone surveys provide valuable feedback and allow us to compare our customer satisfaction with other utilities as part of the highly respected American Customer Satisfaction Index. Our American Customer Satisfaction Index (ACSI) score of 77 is considerably higher than the electric utility industry average of 72. If contacted, we encourage you to participate in these telephone surveys.

ACSI is one of the most recognized customer satisfaction indices in the United States. It's managed by the University of Michigan Business School and sponsored by the American Society for Quality. It measures customer satisfaction in 16 major industries and 190 leading corporations.

Touchstone Energy is a national alliance of local, consumer-owned electric cooperatives providing high standards of service to customers large and small. More than 625 Touchstone Energy cooperatives in 45 states are delivering energy and energy solutions to approximately 22 million customers every day. Touchstone Energy cooperatives serve their members with integrity, accountability, innovation and a longstanding commitment to communities.

What some of our satisfied customers are saying:

These comments were from customers who participated in the 2nd Quarter ACSI survey.

"Considering how far they have to come, to check our line, I thought they restored power very quickly."

"Our set-up fee was much lower than other compaies. I don't know why, but I'm glad."

"I would rate them a nine."

"I'm pretty well satisfied with South Central Indiana REMC."

"They have always treated me fairly."

"They do a good job, looking out for customers."

"They helped, and went out of their way to help."

"I think they do a real good job, with storms and annual meetings. Their newsletters are very informative."

"I am very satisfied with them."