Our Dispatch Center
For Outage Calls: (800) 264-7362 or (765) 342-3344
Be Prepared for Severe Weather
Severe weather such as snow, ice, and heavy winds mean possible widespread power outages and tree damage. Make sure your home is prepared.
Please use the emergency links below to assist you:
Know Your Back-Up Plan for Life-Support Equipment
If you or someone you know uses life-support equipment that requires electricity to operate, identify a location with emergency power capabilities and make plans to go there or to a hospital during a prolonged outage. Because members who use life-support equipment are spread throughout all parts of our service area, providing restoration priority to these members when there are extensive power outages is not possible.
It is important that members who use life-support equipment or their caregivers take responsibility to make arrangements ahead of time to prepare for potentially long-lasting interruptions in service. You may want to ask a relative or friend who has power if you can stay with them. Another option is to research whether or not a portable generator is appropriate for your situation. Members who experience medical distress due to a power outage should seek medical assistance.
What to do if your electricity is off:
- If your power goes off, check the lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has opened - a warning of overloaded wiring or a defective appliance. SCI REMC does not repair appliances or maintain the wiring inside the residence.
- If all your power is off, check to see if your neighbors have power. This will help SCI REMC determine how widespread the outage may be. It could be a large outage, it could just be your transformer causing the problem, or a main breaker serving just you and several of your neighbors has tripped.
- If you have a security light that we've furnished, check to see if that light is out. If so, chances are the power has been interrupted at a point away from your home.
- If you have determined that the outage is not due to a problem at your residence or business, call SCI REMC at (765) 342-3344 or (800) 264-7362. Dispatchers are on duty 24 hours a day, seven days a week. When there is a widespread power outage, the REMC’s telephone lines will be swamped with calls. Our interactive voice response system (IVR) will answer your call when our dispatch center is busy. The IVR is programmed to walk you through the process of reporting your outage location. By using the IVR, we can take many outage calls at the same time, allowing us to determine the cause of your outage much quicker.
When reporting the power outage, please provide your name, address, telephone number and account number.
How to change a fuse or reset a breaker:
- Disconnect lamps and appliances in use when circuit went out.
- Make sure your hands are dry and stand on a dry board or rubber pad, if possible. Open main switch or pull out section of panel labeled “main” in the service entrance, to cut off current while working at the branch circuit box.
- Identify the blown fuse. When a fuse blows, the transparent section becomes cloudy or blackened.
- Replace the blown fuse with a new one of proper size. The smaller sizes screw in and out just like light bulbs. If the blown fuse is a cartridge type, located in the pull-out section, it can be removed with hand pressure.
- Close the main switch, or replace pull-out section, to restore service. Throw away the blown fuse.
- To reset a circuit breaker: move handle to OFF position. Push handle past OFF position. Return handle to ON position.
Power supply occurrences that were unnoticed years ago are reported today by the many electronic devices all around us. Before digital clocks, we never noticed these “blinks.” Now these events seem to happen all the time. They are not more frequent, but we are more aware of them.
It might surprise you to know that most power quality problems begin right in the home or business. A spike (a.k.a. transient surge) may occur in the building’s wiring when electric motors, like those on the refrigerator or air conditioner, start up. Other problems may come from faulty wiring, loose connections, poor grounding and inadequate wire size. These conditions can cause voltage drops, momentary outages (blinks), or electrical noise.
Many times, having the power blink is better than the alternative—having it go out completely. Blinks are sometimes caused by devices designed to protect the electrical system. These devices are called “reclosers.” Reclosers essentially act like the circuit breakers in your home, with one major difference—they reset themselves after “breaking” the circuit. The intent is that a tree touching the line, or other problem, will cause the recloser to open. The device will reset itself, and power will once again flow down the line.
If the problem has cleared the line, power will stay on. If the problem still exists, the recloser will operate again. After trying three times, most reclosers are designed to stay open until the problem is fixed and the device is manually reset. The opening and closing of the recloser is almost instantaneous and is often not even noticed. The alternative to using reclosers is to use fuses on each line. While greater use of fuses would result in fewer blinks, it would also create more outages.
SCI REMC is constantly evaluating our power lines to identify potential blink-causing problems so that we can take preventative measures. While we may not be able to prevent all blinks, please let us know if your home or business experiences an excessive number of them.