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Archives FAQs
Why is SCI using aerial trimming, and is it safe?
Aerial trimming is faster and more efficient in hard-to-access areas, such as rural, hilly, or swampy terrain. It allows crews to safely clear many miles of right-of-way in a short time, helping reduce outages and improve reliability. Safety is our…
I still have questions—how do I contact you?
We’re happy to help. You can submit your questions here:
Is my information protected?
Yes. Protecting member information is a priority for SCI REMC. Personal information, such as names, addresses and phone numbers, are not stored in or transmitted by the meter. The meter only transmits usage information and a meter ID number as…
What happens to the old meters?
SCI REMC is committed to sustainability. All old meters will be responsibly recycled.
Will my service be disrupted during the upgrade?
Yes, there will be a brief interruption of power. You may need to reset clocks or electronic devices afterward.
When will meter installations take place?
Installations will take place Monday through Friday, from 7:30 a.m. to 5:30 p.m.
Do I have to be home during the meter upgrade?
No. As long as our technician can safely access your meter, it will be exchanged. We’ll leave a door hanger to confirm installation. If the technician cannot access your meter, we will request that you schedule an appointment.
Must I have the new meter installed?
Yes. SCI REMC is replacing all current meters with upgraded meters. This upgrade is essential to providing faster response to outages, real-time reconnections and building a more robust electric system.
What is SCI REMC’s plan for installing the new meters? Who will receive one?
All SCI REMC members, both residential and commercial, will receive the meter upgrade.
When will this take place?
This project will begin in late 2025 and take up to three years to complete as we replace all meters across our service area.