When will my power be restored?

When SCI REMC responds to an outage, we use system data and information relayed from our crews to estimate when we will be able to restore power for members. The estimates are based on available information; the outage duration could extend past the initial estimate as conditions change. During widespread outages, predicting restoral times is very difficult due to the variety of damage crews encounter, including pole replacements, removing trees from lines, and clearing roadways/paths to access an outage.  This presents a challenge for us because we know members want restoration times (and we want to provide them); however, we also know that inaccurate information is frustrating in an outage situation.