Once processed by SCI Fiber, credit balances can take up to 30 days to be received. Fiber credits will offset any balance owed on your electric account before they are refunded. If a saved bank account or credit card is linked, the credit balance can be refunded to the saved account.
You will receive your final bill on your regular billing date.
All equipment (ONT/Router, cords, and extenders) must be returned to the SCI REMC office (300 Morton Avenue, Martinsville, IN 46151) within 10 days of disconnecting your service to avoid equipment charges.
If you cancel while you are under contract, you will be charged an early termination fee. The early termination fee is prorated, meaning that you will pay less as more time passes to terminate your service. Click here to read our SCI Fiber Terms and Conditions of Service.
Please give us a call at 833.444.2504 to make changes or updates to your account.
There is no need to cancel if you’re out of town for 1-4 months. You can call and place your services in an extended vacation plan instead and pay a reduced monthly rate. Give us a call at 833.444.2504 to learn more about our extended vacation plan requirements. (Note: Subscribers must be enrolled in autopay to qualify for this plan.)
If you want to cancel your service because you're moving to a new location, check to see if SCI Fiber is available there. Click here to check availability. If it is, we help you coordinate a transfer of service.