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Archives FAQs
Why does your system show I have usage on my account when I don’t have power at my house?
The usage notifications some types of accounts receive are from our system estimating your usage. If you are experiencing an outage at your residence, then there will not be usage. Once your service is restored and we can get an…
Is SCI REMC going to remove tree limbs and branches after a storm?
SCI REMC crews do not remove tree debris for unplanned tree trimming during an outage or after a storm. Our crews will make the area safe but must move on to their next job to restore power to all members.…
How does SCI REMC prioritize who gets power restored first?
SCI REMC works to restore your power as efficiently and safely as possible. When the lights go out, and it’s safe for our crews to begin the restoration process, they start by addressing any emergencies and then repairing power lines…
When will my power be restored?
When SCI REMC responds to an outage, we use system data and information relayed from our crews to estimate when we will be able to restore power for members. The estimates are based on available information; the outage duration could…
Will SCI REMC reimburse me for any personal losses – such as refrigerator contents as a result of an outage due to weather?
SCI REMC does not reimburse for losses caused by events outside our control, including power outages caused by storms. We recommend that members work with their insurance provider for reimbursement of personal losses.
What should I know if I plan to use generator to my residence?
If you plan to use a generator for backup power, please review all safety information and instructions before use. To learn more, please visit Using Portable Generators: 10 Do’s and Don’ts.
I need electricity for medical equipment – what should I do if I lose power?
If you have a medical condition that requires electrical equipment, always have a backup plan in place. This plan could include a portable generator, extra medical supplies, or moving to an alternate location until power is restored. SCI REMC cannot…
How do I report an outage?
We hope you never have an outage, but with Indiana weather and living in some of the most forested counties in the state, it’s best to be prepared! SCI REMC has several ways to report an outage including online, text,…
Do I need to report my outage?
If you experience an outage, please don’t assume SCI REMC knows your power is out if you have not reported it or received a TextPower outage notification. The data and details provided by our members help us analyze the outage…
How does SCI REMC plan/prepare for storms and outages?
SCI REMC prepares in advance when inclement weather threatens our 7-county service territory. Our team tracks the path of the storm(s) to identify parts of our system that may be affected. This allows SCI REMC to coordinate crews to assist…